At MultiCloud, we value the privacy of our customers and individuals visiting our website or using our services. Personal details are collected solely to provide services such as hosting and technical support.

Our privacy policy outlines the details of information collection, the reasons for collecting data, and how the data will be used. We may disclose data to third parties in certain situations, as detailed below.

We periodically update our privacy policy to comply with the latest legal norms. Any changes to the policy will be notified through our website’s privacy policy URL, forums, and customer portal.

Information Collected

When you access MultiCloud or any website owned by MultiCloud, we collect information including referral, browser, IP address, timestamp, and operating system for secure logging and website data analytics.

This information is used for secure logging and website data analytics purposes. Sensitive data such as email addresses are provided with your consent, usually when placing an order.

Use of Information

We store customer email addresses to communicate about orders, technical support, invoices, order history, and service announcements. Payment information on credit and debit cards is used only for recurring billing.

We collect personal information such as IP addresses and IP locations to create a fraud profile and determine order acceptance. Technical support tickets may require additional information such as email and domain name.

Security of Personal Information

Connections to the MultiCloud website and customer portal are encrypted through SSL certificates. Data sent between users and MultiCloud servers is encrypted. Credit card transactions are encrypted before storage in the internal database.

The customer portal is protected by a firewall.

Third-Party Access

While MultiCloud protects customer personal information, some data may be disclosed under special circumstances:

• If required by regulation or court order
• To MultiCloud employees for regular tasks such as billing or technical support
• Domain registration requires sharing personal information for registration
• Trusted third parties may be involved in regular business activities such as credit card payment processing

Only the minimum amount of customer information necessary for conducting business is shared with third parties.

Use of Cookies

MultiCloud uses cookies to track sessions and referral links on our website. We also use third parties to display retargeted advertisements on third-party websites.

Data Retention

Personal information is retained only if critical for business purposes or for tax adherence regarding payment information.

User Control of Personal Information

Customers can control personal information through the MultiCloud customer portal. Requests to remove personal data are honored to the extent permitted by law.

Please note that this privacy policy applies only to websites owned by MultiCloud and does not cover websites not owned by MultiCloud within our network.